Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10627 Someone from SA thinks vodafone is Very at 5 Jan 2011 01:39:36 PM
After being with Optus for several years our company was convinced to switch over to Vodafone in Feb last year. The service was poor - lack of coverage in suburban areas and frequent dropouts. We lost business and it caused so much stress to our Managing Director that in March he had a heart attack and was hospitalised! We are now back with Optus. We continue to receive calls from Vodafone's call centre asking for us to change. Needless to say we decline.
6 Jan 2011 07:58:44 AM: By the way we contacted the TIO about our issues and they were extremely helpful. It's a pain to go through the process, but worth the effort.