Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1063 Someone from VIC thinks vodafone is Useless provider at 19 Dec 2010 08:07:46 PM
Im on Vodafone pre-paid, been with them for about 9 years. I've not been able to get a balance on 1555 for months, when dialled a voice system says something like 'ok you want a balance, just a minute...to get a balance simply call 1512 from your mobile". I mean what the...
Then today I tried to send a text message, then got 7 texts instantly from Vodafone advising that i had insufficent funds. I tried to recharge online, but the system was down..an online message advised this. So I then went out to buy a recharge voucher, followed the instructions (dial 1511, but the options were different to those printed on the voucher. A voice system kept asking me to enter the invoice or mobile number i wished to pay followed by the hash key) Each time I entered it the voice said "i'm sorry, please enter the invoice or mobile number you want to pay". So in complete frustration I called 1555 (customer service), but was put into another 'merry go round', where I could speak to no-one, after trying all of the different options I did get through to someone...In India, how the hell could he possibly help me...well he tried and wished me a good day and put me through to 'someone who could help', the message "Hi welcome to Vondafone, the area you are calling is closed, we are open tomorrow from *am to *pm". I am moving away, this company is BAD!, and they leave their customers in the dark.
Then today I tried to send a text message, then got 7 texts instantly from Vodafone advising that i had insufficent funds. I tried to recharge online, but the system was down..an online message advised this. So I then went out to buy a recharge voucher, followed the instructions (dial 1511, but the options were different to those printed on the voucher. A voice system kept asking me to enter the invoice or mobile number i wished to pay followed by the hash key) Each time I entered it the voice said "i'm sorry, please enter the invoice or mobile number you want to pay". So in complete frustration I called 1555 (customer service), but was put into another 'merry go round', where I could speak to no-one, after trying all of the different options I did get through to someone...In India, how the hell could he possibly help me...well he tried and wished me a good day and put me through to 'someone who could help', the message "Hi welcome to Vondafone, the area you are calling is closed, we are open tomorrow from *am to *pm". I am moving away, this company is BAD!, and they leave their customers in the dark.