Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10640 Someone from QLD thinks vodafone is Mediocre at 5 Jan 2011 02:09:21 PM
I needed to set up a mobile broadband connection as I had moved to a newly built house and didn't have a landline for a few months (Telstra's fault, unrelated). I go to the Vodafone store at North Lakes to buy a pocket wifi modem and a data SIM on the $50/10Gb month by month plan (no contract). I explain what I want to the saleswoman and clarify what I want several times throughout the manual setup process, stressing that this is exclusively for data. I finally get home and get connected, with pro rata I have about 4Gb of downloads left in the month. I downloaded about 2Gb in total, with roaming disabled on the modem. The next month I received a bill for $650. The saleswoman still managed to screw up and put me on a handset plan with no data allowance by mistake. Vodafone said they couldn't do anything about it, but changed their tune when I pointed out that I still had the signed contract with me and finally removed the excess charges.