Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10647 Someone from NSW thinks vodafone is A customer service nightmare at 5 Jan 2011 02:20:55 PM
I live in inner west Sydney and have USB broadband on 24 month contract. After the Internet dropped out completely on several occasions after 8pm I tried to call the customer service line going through all the menus only to find out the Internet customer service centre closes at 8pm. On a subsequent call during business hours to the call centre I asked about what I can do if the Internet connection fails after business hours. The response from the operator was 'there is nothing you can do but wait until the next day'. Now the connection fails at least once a week for at least an hour at a time. Not very impressed!