Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10660 Someone from ACT thinks vodafone is at 5 Jan 2011 02:39:27 PM
I've been with Vodafone since 1998...
My iPhone reception is pretty crap... I have to wait around 30sec for it to actually start calling the number... And normaly I have to restart to just get a signal.
But the worst customer service was when my mobile broadband account was up for renewal. The 'customer service' (used lightly) person upgraded me to a better mobile broadband deal if I signed an extension to my contract. I did, and found the next month I received two bills for two separate mobile broadband plans... When I rang to question this, they asked for which account was I wanting to discuss... to my knowledge I had only ever had the one.
They never cancelled the old account.
When I had to explain what had happened (as they had no record)... They then told me I would incur a disconnection fee for the old account.
After I threatened to leave Vodafone for my internet and terrible mobile phone account they decided it best to wave the fee...
how nice of them.
My iPhone reception is pretty crap... I have to wait around 30sec for it to actually start calling the number... And normaly I have to restart to just get a signal.
But the worst customer service was when my mobile broadband account was up for renewal. The 'customer service' (used lightly) person upgraded me to a better mobile broadband deal if I signed an extension to my contract. I did, and found the next month I received two bills for two separate mobile broadband plans... When I rang to question this, they asked for which account was I wanting to discuss... to my knowledge I had only ever had the one.
They never cancelled the old account.
When I had to explain what had happened (as they had no record)... They then told me I would incur a disconnection fee for the old account.
After I threatened to leave Vodafone for my internet and terrible mobile phone account they decided it best to wave the fee...
how nice of them.