26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
10662 Someone from VIC thinks vodafone is huge fail at 5 Jan 2011 02:45:34 PM
I havent been able to use my USB wireless at home for over two months and was promised a sharing dock early in December to possibly rectify the problem, silly me I assumed it was december 2010 and as 2011 kicks in and I still havent received anything but reminders to pay my account which is due 21.1.2011..... I think there may be a problem there somewhere..And "Neil" is a guy who works for a telecommunications company with all the technology under the sun but cant call people back to discuss or rectify our complaints.
6 Jan 2011 11:05:31 AM: further to my last Now Vodafone advise me that I will have to purchase the sharing dock from a vodafone outlet and they will refund my purchase in my next bill,,, what a great deal I have shit reception + complain and I get to wait a month and then have to go out and purchase an item that "might" fix my reception by myself..Customer Service A+ for effort buy that man a vindaloo...
6 Jan 2011 11:55:11 AM: Stay strong, if what they're offering isn't any good then don't accept it. Vodafone is the one that can't provide the service you are paying for so they have to come up with a resolution that you are happy with.