Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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10688 Someone from QLD thinks vodafone is Major FAIL at 5 Jan 2011 03:35:21 PM
Signed up for a new iPhone4 just before Xmas on an infinity plan - literally EVERY call I have made since I got the phone has dropped out 1-2 mintues after connecting. The reception will initially be ok, then it will (without fail) drop out and say "call failed". Then the reception will go to "no service" for 1-2 minutes before coming back online again. I have spent countless hours on the phone to support with no resolution that worked. (I would estimate that 20-30 of my calls didn't even connect, AFTER I HAD ENTERED ALL MY PERSONAL IDENTIFIERS ETC, and would result in an automated message saying "looks like we've had a technical difficulty, please hang up and try again". Needless top say I'm ready to go postal on vodaphone right about now). I have tried replacing the sim, hard reset and updating, none of which worked. I have some smartarse teenager working in a Voda-shop try and tell me I wasn't "looking after my phone" and i needed to update it. I got the F#@kin phone 6 days ago - how much more up to date could it be! I checked anyway, and I had the most recent updates already installed. Second trip to the voda-shop where I got the phone resulted in.......nothing. just three teen bimbos that wouldn't answer their phone prior to my visit. When I entered the store just before it closed they were all just sitting there on their phones on facebook! (and yes, they had iPhones that actually WORKED!!). They are apparently looking into replacing it, but claim to not have access to any stock for the foreseeable future.....so yeh, Vodaphone can suck my sav I'm going to Telstra thanks very much