Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10700 Someone from NSW thinks vodafone is Worst company I've ever dealt with at 5 Jan 2011 04:24:10 PM
I called vodafone several times about my poor service I would have full bars of reception but it would drop out, calls would fail, text would not send and people could not get through to me. I spoke to three different people after being on hold for over 40 mins each time. My uncle was dying at the time and I explained I needed a reliable phone they didn't care they said they would hold a 3 day investigation and call me back! I had to
call them and still nothing. They sent me a sim
card and said try this but I was left on
hold for over an hour the day I called to
activate the new sim so I gave up. I called yesterday to upgrade my phone which they offered me again on hold forever and a memo to all stores said for htc or iPhones we need to call and order. After my long wait they told me to call back on
the 6th at which point they would take my order for the htc!! I am refusing to pay my bill as I can not use the service properly! I just want out of my contract which only has 3 months left and I will never ever go near them again! Poor quality products, rude non social phone staff not even in the same country and crap coverage! They use to be great but some one has stuffed up big time and I know hundreds of people who have left them and for good reason! I will not be renewing my contract!
call them and still nothing. They sent me a sim
card and said try this but I was left on
hold for over an hour the day I called to
activate the new sim so I gave up. I called yesterday to upgrade my phone which they offered me again on hold forever and a memo to all stores said for htc or iPhones we need to call and order. After my long wait they told me to call back on
the 6th at which point they would take my order for the htc!! I am refusing to pay my bill as I can not use the service properly! I just want out of my contract which only has 3 months left and I will never ever go near them again! Poor quality products, rude non social phone staff not even in the same country and crap coverage! They use to be great but some one has stuffed up big time and I know hundreds of people who have left them and for good reason! I will not be renewing my contract!