26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10702 Someone from VIC thinks vodafone is Lengthy wait times for credit. at 5 Jan 2011 04:41:21 PM
Hi I am very new to vodafone and only been a customer for around one month. I signed up for the 45 dollar infinite plan. I was placed on a 49 dollar cap. I managed to change this after waiting 45 minutes on the phone. I then noticed I was charged over 189 dollars outside my cap on the 49 plan. Even though I was only on it for around 5 days. It seems I was charged the 49 dollar cap but didn't receive any included calls. My bill is due for $189 but I can't view it and are expected to pay it unseen even when I know they have screwed up. I have spent several hours on the phone attempting to speak to someone about it this is absolutely pathetic. I have googled this and this is very common. I am off to the TIO as it has now been over one hour on the phone to them.