Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10705 Someone from QLD thinks vodafone is Big Fail at 5 Jan 2011 04:52:14 PM
I ordered an E17 on a $29 plan in July with Vodafone. They "attempted" to deliver the phone to me twice, but the courier "couldn't find me". I work in a large regional hospital.
After 6 weeks waiting for the phone and now receiving bills for a service I hadn't accessed I eventually got them to cancel the contract and call it quits. This took 4 hours of work, of which 90% I was on hold.
Then today I get a call from nrg-gs.com, which is a debt collection mob that Vodafone have apparently sold "my debt" too. Turns out they reckon I owe $702 for the phone I never received!!!!!
So now I'm on hold, fingers crossed with Vodafone, hoping to talk to their billing. I had to call sales and the guy there put me through on his "direct line". Not surprisingly I'm now in the 59th minute on hold.
I'm not even a customer but these guys are screwing with my life. What a joke of a company!!!!!!
Cheers,
Pedro.
After 6 weeks waiting for the phone and now receiving bills for a service I hadn't accessed I eventually got them to cancel the contract and call it quits. This took 4 hours of work, of which 90% I was on hold.
Then today I get a call from nrg-gs.com, which is a debt collection mob that Vodafone have apparently sold "my debt" too. Turns out they reckon I owe $702 for the phone I never received!!!!!
So now I'm on hold, fingers crossed with Vodafone, hoping to talk to their billing. I had to call sales and the guy there put me through on his "direct line". Not surprisingly I'm now in the 59th minute on hold.
I'm not even a customer but these guys are screwing with my life. What a joke of a company!!!!!!
Cheers,
Pedro.
5 Jan 2011 06:28:52 PM: Pedro, please take your issue immediately to the TIO the details can be found in the How To Complain tab at the top of the page. Don't hang about with this one!!!!Good luck and let us know how you get on!!!!