Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10711 Someone from VIC thinks vodafone is Extremely Terrible at 5 Jan 2011 05:11:40 PM
I have no reception at all with Vodafone in my area, they originally locked me in to a 2 year contract which I did agree too how ever the phone they gave me was faulty and I spoke with the customer service line and was told 'what do you want us to do about it'(they were rude and unhelpful) it took over 4 months for Vodafone to respond to my complaint, they did offer me 6 months of half cost bills however one of my bills was one hundred dollars more than it should have been on my cap (which I NEVER go over) and when i called to investigate i was offered no assistance and simply told to pay - not only that how can i use it when my calls constantly drop out, texts dont go through and I never get more than one to two bars of reception and Vodafone wont let me cancel my plan without paying it out - I have been with them for 6-7 years and this is the worst it has ever been and as a supposed valued customer they have not offered me any sort of compensation. As soon as my contract ends i will be finding another provider who values there customers and supplies an excellent product.
5 Jan 2011 05:26:43 PM: Lodge a complaint with the TIO and inform vodafone that you have done so, I successfully got out of my contract today, still had 9 months to go. Whatever you do don't let up on harrassing them