Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10715 Someone from ACT thinks vodafone is super fail at 5 Jan 2011 05:30:42 PM
If I ran a bussines as bad as they do and were unable to provide
the service I handsomely charge for and relied on an inept off shore help desk I would would be sued, shut down and run out off town...and rightly sooooo.
the service I handsomely charge for and relied on an inept off shore help desk I would would be sued, shut down and run out off town...and rightly sooooo.
Not a good Telco business model: Infrastructure that cannot keep pace with the demand from these data hungry "smartphones". Outsourced bumbling Customer Service that can only read from scripts and do not understand our local situation. But hey, keep signing up new customers anyway. $$$$$$$ !!
Shopfront teenage staff that have no power to resolve customer problems:all they want is the commission from a sale.
Inept Call Centre staff that bounce you from one dept to another or back to LARA.
If I presented this business model to my financiers for a business loan for a startup Telco do you think I would get the loan ? Think not !!!