26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10719 Someone from NSW thinks vodafone is at 5 Jan 2011 05:53:13 PM
Hi Everybody,
my Name is Luca Facibeni I am a Sydney resident and I have been experiencing prolems with my iPhone (one) which is using the Vodafone network since last August 2010. Since then the situation has been steadly deteriorating and now problems are so severe that I can hardly receive any call at all.
I own and run a small gardening business and because of the nature of this job I am basically every day out and about all day long. For this reason I do have only mobile wireless internet and mobile phone as customer service tools.
Many of my clients started complaining that they cannot contact me anymore and has become critical.
I want to voice my great dissatisfaction with Vodafone in these recent months and the frustration I experience due to the fact that also the Vodafone customer service number "1555" is actually not available.
Have cunsumers any kind of rights or just the duty to pay?
Does the Australian authority on telecomunications impose any criteria about how contracts between network providers and customers/users must be and also does it supervise the extend of discrepancies between service agreed and paid for and actual service provided. In today's society, just because of the way it works and functions, I do count on the fact to be in constant contact with others by telematic means. This is the reason why I pay for it.
If I need a banana in my life, I go to the grocery shop and I'll buy it. If the shop where I go doesn't have a banana to sell, I am free to go to another shop looking for the banana I need and I can do so without giving any money to the first shop I went to and which could not supply my with a banana because it did not have any banana.
Now, I have been buying my bananas from Vodafone for many months so I am keen to keep buying my bananas from Vodafone. The problem is that in the last six months Vodafone did not give me the bananas I asked for and Vodafone agreed to give me. I have paid for bananas and I have received apricots instead.
Apricots are not what I need. I am not happy with what Vodafone is giving me instead of the bananas I need and we agreed for in the deal we made.
It is clear that Vodafone has run out of bananas.
It is not unusual for a "supplier" to run out of stock.
Now I think the authorities who are running the country should step in firmly and ask Vodafone a simple question: "Are you Vodafone in the position to supply right now the banana you promised to the people who need the banana right now in this very moment? Yes?!! Okay very good. No??!! well in this unfortunate case, please stop immediately requiring money for what you cannot sell anymore and set your former customer, with its previously allocated phone number, free to go and buy the banana it need from another shop.
Does this make sense or not?
5 Jan 2011 05:54:21 PM: You have to make it happen, if you are having serious problems and vodafone seem unwilling to help you need to contact the TIO who will most likely assist you out of your contract. Check the 'how to complain' link on the vodafail website :)
5 Jan 2011 06:06:30 PM: Yes it does make sense.
Sounds like they are selling "banana futures". Maybe it is something the ACCC could check out ?