Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10721 Someone from QLD thinks vodafone is EXTREME FAILURES at 5 Jan 2011 06:02:54 PM
Hi guys an Interesting piece of information for all of you disgruntled customers I have been experiencing the same trouble and have contacted the Telecommunications Industry Ombudsman (TIO) there is a Link to the site if you click 'How to Complain' above.
I received this e-mail back:
Thank you for contacting the Telecommunications Industry Ombudsman (TIO) on 31 December 2010 about your complaint with Vodafone.
What to do about your complaint
*******************************
I have recorded your complaint and forwarded your contact details and the details of your complaint to a resolution department within Vodafone. This department has 10 clear working days from the date of this email to contact and resolve the matter directly with you.
To help with the complaint process:
1. If you are disputing charges on a bill, please ask Vodafone to put this part of your bill on hold (be sure to explain what and how much is in dispute). Vodafone cannot ask you to pay these charges until your complaint is resolved, so please contact the TIO again if credit management action continues. However, please organise to pay the rest of your bills, because Vodafone can ask you to pay non-disputed charges.
2. Contact the TIO again about your complaint if you cannot resolve it directly with Vodafone by 19 January 2011. If you do not contact the TIO again, we will assume that your complaint has been resolved.
..... Fingers crossed this gets me somewhere....... to be continued.....
I received this e-mail back:
Thank you for contacting the Telecommunications Industry Ombudsman (TIO) on 31 December 2010 about your complaint with Vodafone.
What to do about your complaint
*******************************
I have recorded your complaint and forwarded your contact details and the details of your complaint to a resolution department within Vodafone. This department has 10 clear working days from the date of this email to contact and resolve the matter directly with you.
To help with the complaint process:
1. If you are disputing charges on a bill, please ask Vodafone to put this part of your bill on hold (be sure to explain what and how much is in dispute). Vodafone cannot ask you to pay these charges until your complaint is resolved, so please contact the TIO again if credit management action continues. However, please organise to pay the rest of your bills, because Vodafone can ask you to pay non-disputed charges.
2. Contact the TIO again about your complaint if you cannot resolve it directly with Vodafone by 19 January 2011. If you do not contact the TIO again, we will assume that your complaint has been resolved.
..... Fingers crossed this gets me somewhere....... to be continued.....
5 Jan 2011 06:46:56 PM: ..... Fingers crossed this gets me somewhere....... to be continued.....well mine are crossed for you (difficult to type!!!!) Keep a track of your Vodafail number 10721 and let us have an update when you have some news, Good luck!!!!