26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10727 Someone from QLD thinks vodafone is Massive Fail at 5 Jan 2011 06:19:13 PM
Currently on hold - has now been 1 hour & 51 minutes and counting.(I was not given the option of leaving my number for them to call me back). After 56 min I was answered & spoken to for 15 min (rudely), part problem resolved but still not happy. On 1st Jan I received a sms to say that my bill was $190.76 due to usage not covered by cap allowance. However when i received my bill on 3rd Jan it is for $294.33. I have been told that the cap is $79.00 + $190.76 + GST = $294.33 Service consultant didn't care that the sms is misleading. Also every sms I had sent was sent up to 3 times within a second of each other. I'm good at texting but not that good. They have refunded approx $60.00 & said its a technical issue with my phone N97 (which they provided) they have trasferred me to tech support which i have been on hold to until now (1hr 55 min) & suprise suprise i've just been disconnected because of daylight saving...thanks vodafone
5 Jan 2011 06:32:25 PM: It is a nightmare being on hold, so frustrating and no measurable improvement at all over the last few months. Please take your issue immediately to the TIO the details can be found in the How To Complain tab at the top of the page. Don't hang about with this one!!!!Good luck and let us know how you get on!!!!