26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10739 Someone from NSW thinks vodafone is Obscene Fail! at 5 Jan 2011 07:13:42 PM
Two mobile internet and two iphone 4 on two year contract.

After having to call every second week regarding billing issues and network coverage, we sent a very formal and stern notification of disconnection to the Vodafone feedback line. We get a call back from the 'Escalations department', who aren't willing to assist with monetary value (as promised 10 times previously due to multiple services). My husband told them specifically, "Do not call back until you have a manager willing to release me from all contracts". We get a call back half an hour later, informing us we are being put through to the 'Cancellations department' and fees will be incurred. We then requested to speak to his manager, or obtain his manager's details, the answer we got: "I am only willing to put you through to the 'Cancellations department'. Call was terminated!!! We spend over $500 a month with Vodafail, and the best they can give us is a free transfer to the 'Cancellations department' where fees will be incurred!!! What a joke!!!
5 Jan 2011 07:16:15 PM: Agree it is a joke, but not really funny for $500 per month!!!! You have tried the next step is take the matter to the TIO, the details can be found at the top of the page in the How To Complain tab. Good luck and let us know how you get on!!!
5 Jan 2011 07:33:12 PM: Yep, over $500 due to 'excess usage' from having to constantly refresh pages due to drop-outs and it always happens at the time when I'm half way through downloading a 2GB PDF or something along those lines (for work)
5 Jan 2011 07:34:54 PM: Correction...........200MB.....not 2GB!! :O