Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10756 Someone from WA thinks vodafone is ABSOLUTELY POSITIVELY USELESS at 5 Jan 2011 08:09:17 PM
Well where do I start!!!!! I had been happily using 3 mobile broadband for almost 2 years and then I got an email from Vodafone to say "hey change to us at no cost on a month by month plan with a free wifi modem and get extra download for no extra cost" well this was the lure for me as I just purchased my daughter a laptop for Christmas, so I signed on the dotted line on 17th December - FIRST MISTAKE! After receiving all the goodies in the mail on 20th December I quickly rang them and asked them to activate the sim to get me off and running. Well 23 phone calls later and about as many different stories I am still not connected. I reported them to the TIO and rang the sales people (and spoke to somebody in Australia!!!) and begged them to help me which I admit they did and promised - once again it will be resolved in 24 hours crap...well then I thought why am I doing this? Rang them back (was on hold 30 minutes) then got cut off!!!!!!! The rang back again was on hold 40 minutes and then the phone at the other end rang for 3 minutes before somebody picked up. Told her to cancel my account and DO NOT DARE SEND ME A BILL. Went to my local 3 shop signed up again and was connected in 30 minutes!!!
5 Jan 2011 08:15:29 PM: A word of advise, be careful, Vodafone may pursue you for termination fees, keep a note of all of your conversations, date, time, who you spoke to, their id number, and the outcome of the conversation. You may also have to take the matter to the TIO details may be found on the How To Complain tab. Good luck !!!!