Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10770 Someone from NSW thinks vodafone is beyond repair at 5 Jan 2011 08:57:35 PM
A question I wanted to raise on this site is... has anyone experienced calls regularly dropping out at intervals such as 5 mins 2 seconds... 10 mins 2 seconds etc?
This occurred in various areas of sydney for me and another person I know also using vodafone from mid 2009 to early 2010. I would check my phone at the time, there would be reception and I would be abe to call back or others would call back immediately. This would happen consistantly for about a week then it would be back to "normal" for 2-3 weeks then it would reoccur!! At times I can remember having literally dozens of dropped calls per day and it would regularly happen 2 seconds into the minute of a call... most of them at 5 mins 2 seconds.
Interestingly enough this just happens to add up to extra $$$ for Vodafone, as we are billed for that entire minute or 30 sec block, of which we only used 2 seconds. Then, we are also left with little option but to call again so we incur 2,3 or more flagfall charges for the one call. If this was intentional its an interesting way of increasing their income from calls by 10 - 15% at 5 minute drop outs. Considering Vodafones honesty and "ways" it appears they were INTENTIONALLY dropping calls in certain areas for a given period then moving to another area to minimise customer complaints. One thing they would have banked on for this "scheme" to work (if it was that).. is that their customers would not unite against their ways.
So... Anyone else with a similar experience?
This occurred in various areas of sydney for me and another person I know also using vodafone from mid 2009 to early 2010. I would check my phone at the time, there would be reception and I would be abe to call back or others would call back immediately. This would happen consistantly for about a week then it would be back to "normal" for 2-3 weeks then it would reoccur!! At times I can remember having literally dozens of dropped calls per day and it would regularly happen 2 seconds into the minute of a call... most of them at 5 mins 2 seconds.
Interestingly enough this just happens to add up to extra $$$ for Vodafone, as we are billed for that entire minute or 30 sec block, of which we only used 2 seconds. Then, we are also left with little option but to call again so we incur 2,3 or more flagfall charges for the one call. If this was intentional its an interesting way of increasing their income from calls by 10 - 15% at 5 minute drop outs. Considering Vodafones honesty and "ways" it appears they were INTENTIONALLY dropping calls in certain areas for a given period then moving to another area to minimise customer complaints. One thing they would have banked on for this "scheme" to work (if it was that).. is that their customers would not unite against their ways.
So... Anyone else with a similar experience?
Some people have also suggested the dropped calls thing as a way for them to make more money, but I think logically, they do themselves real damage by not providing a good service-and they would know that. Logically, they (senior management) would care about the longevity of the business and therefore try to engage in sustainable practices (ie. make profit sustainability)...but then again.....they have made some pretty major mistakes lol.
As close as I came to making my phone also spontaneously explode hehe.. thankfully I didnt because the problem was consistent between my Nokia N73 and Blackberry 8310. There must be more people out there that experienced this.. it just went on for so long I was left expecting it to happen after a couple of weeks of grace !! I remember the BB call logs would look something like.. 5:02, 5:02, 3:02, 10:02 for the same call.. It was flippen ridiculous!