Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10772 Someone from WA thinks vodafone is EPIC FAIL at 5 Jan 2011 09:13:48 PM
We moved from 3 who were pretty useless to Vodafone prior to them becoming the same company. I have been plagued constantly with the same issues.. minimal reception, only 1 bar where we live which is only 8kms from the Perth CBD. Calls go straight to voicemail even when I do have reception, text messages taking up to 24 hours to arrive or send, MMS can take days at a time, voicemail arriving hours, days and occasionally weeks after they have been left. I run my own business and I can't rely on Vodafone to provide the service they have been contracted to provide.
I lodged a complaint with the TIO and ACCC, in the meantime I have moved 4 sims (2 phones, ipad and a USB internet) from Vodafone to Telstra. I will fight any charges they try and send my way with tooth and nail and will take it through the courts if necessary. I have also signed up for the class action.
I lodged a complaint with the TIO and ACCC, in the meantime I have moved 4 sims (2 phones, ipad and a USB internet) from Vodafone to Telstra. I will fight any charges they try and send my way with tooth and nail and will take it through the courts if necessary. I have also signed up for the class action.