26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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10818 Someone from QLD thinks vodafone is monumental at 6 Jan 2011 07:36:48 AM
Trying to determine remaining contract. So I attempt to use myvodafone (lost password - my bad). However it the tells me I have forgotten my mothers maiden name in my secret question. Im 44 for *%$# sake, I know my mothers maiden name. After Lara (IVR) informed me that she had technical problems and couldnt help me (3 times). I finally got through to india to get a temp password. When I did access my Vodafone I discovered that my mothers maiden name was replaced with a string of java script code (my mums maiden name wasnt java script). But alas my vodafone wont tell me my remaining contract, so back to Lara and she still hanging up on me more because she has problems. So 1 and a half hours later I am still trying find how long i've got before I can dump them...I feel her pain.
6 Jan 2011 08:48:40 AM: I had the same issue with my Mother's Maiden name changing. Aren't we silly, for forgetting our Mother's Maiden name....