I have been with Vodafone since getting a phone years ago. After returning from overseas i again went back to vodafone, what a mistake!!!! My phone is forever telling me it has a 'connection error' when trying to call out - it generally takes 4-7 attempts to call someone before it dials through. Too bad if its an emergency!!! I have the text missed calls option - when people attempt to phone me it states that the phone is unavailable (mind you this is while im at work in the CBD). Text messages are sent with a delay and I will recieve picture messgages sent to me days later - upto 4 is the longest currently and thats if they are recieved at all.
I travel regularly to Coffs Harbour - according the the Vodafone website and newtwork coverage zones there is a great deal of service - i cannot recieve calls or send text while there. I travel southward and get on the highway returning to Sydney only to have texts come through while i'm in the middle of nowhere! Go figure!!!
Billing!! After making payments to my monthly bill I will still recieve texts saying I owe money and my phone will be disconnected, when calling 1555 it will say my outstanding balance is still the amount with no credit. When calling I wait 20mins then request a call back 'to my surprise 4 hours later they call me only to advise that yes my payment was recieved.
For such a large network company I dont understand how things can go so wrong. Vodafone was once a great provider but now ' bring on my contract coming to an end!!'
Lets all hope Vodafone listens to its customers and does something about it before 'Vodawhat'