Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10833 Someone from NSW thinks vodafone is How fail was George Bush? at 6 Jan 2011 08:51:48 AM
Ive woken up today to call barring on my phone. 2 weeks ago i recieved a reminder text from Vodafail advising that my bill was over due and paid the full amount requested. After 6 attempts with 'Lara' to contact a person ( no matter what option I chose after saying call barring I was referred to making a payment ) I spoke with another inept Indian who informed me that the payment had been recieved but that the amount that vodafone originally requested was incorrect and that their is currently $118.64 overdue. This number sounded familiar so while on the line I checked my current bill - $118.64 and due in 5 DAYS! When I tried to explain to this to the call centre operator he just could not grasp the concept. When I asked him to explain why, when he can confirm that the amount that was overdue he agrees has been paid, my phone still has barring activated the only response i can get out of him was that ' the 118.64 must be paid in full before the barring can be lifted.' When I asked to speak to a supevisor he informed me that there was no need as he was equipped to handle my query. When I explained to him that he wasnt he told me that I could either pay the bill or call back and speak to customer service - and wait in line again. I will not be paying this bill and I will certainly be trying to recoup some of the money I have paid over the last month for access to a network that barely has coverage and even then rarely makes it through a call. Screww you Vodafone, I really hope someone blows you up!