Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10834 Someone from NSW thinks vodafone is Dropped calles, limited coverage, Pathetic data rates at 6 Jan 2011 08:52:09 AM
I shot a video about Vodafone's performance is an average situation.
http://www.youtube.com/watch?v=FY2Hf44LOoc
My story: I signed up for Vodafone about 18 months ago because my girlfriend was a big fan and we both got the $69 iPhone 3g plan when it became available.
We lived in Randwick (6km from the CDB) but we had problems with the coverage straight from the beginning. Basically I couldn't make a call inside my apartment without a dropped calls. As for using the internet it was constantly changing from 3 bars through GPRS (2.5G) to No service and back.
Back than I was a student and I didn't use the phone too much at home so it was fine, however I noticed it was gradually becoming less reliable and slower and slower to a point when when the internet totally become unusable at peak times.
My girlfriend decided to quit her contract she contacted Vodafone 4-5 times waiting someone from customer service to answer the phone for hours. At the end Vodafone let her go so now she is with Telstra. You cannot compare the the quality of the two services. No drop calls, customer service in 3 minutes, internet is about 10x faster download and 30x faster upload speeds.
I often have to use her phone to look things up and make calls.
Disclaimer: I used to be a Vodafone employee in Europe working for the network support team. While I was there Vodafone did exactly the same, it offered unlimited GPRS internet for cheap. Within 2 months the data service was unusable. The funny thing is most of us didn't have phones with GPRS, so we couldn't test it on the field.
I guess it is the same here. I suppose most Vodafone employees have blackberries. They are also located in Chatswood where I guess coverage and the 3G performance is great.
http://www.youtube.com/watch?v=FY2Hf44LOoc
My story: I signed up for Vodafone about 18 months ago because my girlfriend was a big fan and we both got the $69 iPhone 3g plan when it became available.
We lived in Randwick (6km from the CDB) but we had problems with the coverage straight from the beginning. Basically I couldn't make a call inside my apartment without a dropped calls. As for using the internet it was constantly changing from 3 bars through GPRS (2.5G) to No service and back.
Back than I was a student and I didn't use the phone too much at home so it was fine, however I noticed it was gradually becoming less reliable and slower and slower to a point when when the internet totally become unusable at peak times.
My girlfriend decided to quit her contract she contacted Vodafone 4-5 times waiting someone from customer service to answer the phone for hours. At the end Vodafone let her go so now she is with Telstra. You cannot compare the the quality of the two services. No drop calls, customer service in 3 minutes, internet is about 10x faster download and 30x faster upload speeds.
I often have to use her phone to look things up and make calls.
Disclaimer: I used to be a Vodafone employee in Europe working for the network support team. While I was there Vodafone did exactly the same, it offered unlimited GPRS internet for cheap. Within 2 months the data service was unusable. The funny thing is most of us didn't have phones with GPRS, so we couldn't test it on the field.
I guess it is the same here. I suppose most Vodafone employees have blackberries. They are also located in Chatswood where I guess coverage and the 3G performance is great.
All the best with getting out of the vodafone contract. Ive kept away from contracts for over 2 years now since my experience with 3. I pay up front and when they fail us like vodafone is now we can wave bye bye without ever having to ring them and be messed around for hours :-)