i first had problems with service in march 2010. when i rang them and reported the problem i was connected to an overseas operator that had no comprehension of the problem and told me that vodafone were experiencing problems with an under sea(water) cable that had been cut. I was baffled with how an undersea cable had anything to do with a domestic mobile service. I am now quite irrate as i have been on the phone for approx 50 minutes and was paying wages for someone to cover for me while i am trying to sort out this mess, My phone is used for business and because i have no reception i have to ring vodafone from a land line, i demand to speak with a supervisor. this is not granted and i am told that the problem would be solved in a couple of weeks. with this i now ring and put in a formal complaint with the telecommunication ombudsman's office. The girl there was in disbelief when i told her the excuse made by vodafone. and recorded the complaint. within an hour i had vodafone call me and confirm that they were over loaded and had to reroute calls through different towers to keep up with demand. I told them that this is not acceptable with terms of the contract that i had signed and that they were in breach of contract and would seek legal advise over the matter. instantly i was told i would not be billed for the previous month or the current month.
now for payback. my business sells phone credit and i had informed them that i was sick of customers complaining about poor reception so i did what i thought any person would do and started handing out the ombudsman's number and encouraging people to register formal complaints