Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10857 Someone from NSW thinks vodafone is looks like a bit of a vodafail communication breakdown at 6 Jan 2011 10:24:30 AM
So i spoke to Vdafail in regards to reception issues again at in my suburb (as i was at home and getting txt message that were like 2-4 days old and dropping out of calls) got stupid Lara the first three times but selected to use keypad option in which once selected the option i needed got:
"looks like were having technical difficulties, I am sorry, you will need to hang up and call back"
In which 4th time was lucky!! after some changes being made to my iPhone, i asked to be put through to billing in which the adviser said he would do so, but put me through to another dep as i was 0.24cents over my last bill and was owed, then told to ring back and speak to billing the usual way.
Did that, got put through to the same dept and eventually got where I needed to be to only have the guy try and upsell me to a different plan which would have reduced what i got on my current plan. After saying no i didn't want that, adviser spoke to supervisor and got half knocked off my bill. Still had to pay under $50 (which i didn't mind really) but for all the stuff around I got, you have got to be kidding me!
Looks like a bit of a vodafail communication breakdown to me
"looks like were having technical difficulties, I am sorry, you will need to hang up and call back"
In which 4th time was lucky!! after some changes being made to my iPhone, i asked to be put through to billing in which the adviser said he would do so, but put me through to another dep as i was 0.24cents over my last bill and was owed, then told to ring back and speak to billing the usual way.
Did that, got put through to the same dept and eventually got where I needed to be to only have the guy try and upsell me to a different plan which would have reduced what i got on my current plan. After saying no i didn't want that, adviser spoke to supervisor and got half knocked off my bill. Still had to pay under $50 (which i didn't mind really) but for all the stuff around I got, you have got to be kidding me!
Looks like a bit of a vodafail communication breakdown to me