26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10859 Someone from QLD thinks vodafone is very bloody poor at 6 Jan 2011 10:38:00 AM
I am using a vodafone usb stick for internet access and to send txts and have had no end of trouble with coverage,after being advised that I could not get a usb stick that could be connected to an aeriel for better coverage(and offering to pay for it myself) , I discovered thru a friend that this was possible and have since purchased one- the coverage is not much better though!!! Also after getting bloody Lara on the fone every time I called no matter what the time ,I finally got onto a customer service person , to find out why I could not get reception in Townsville-North Queensland,which is the 2nd largest city in Queensland, they advised me to go to a different suburb , as the one I was in wasn't covered by their network, which I duly did and surprise , surprise - still no coverage,I have since bought a usb stick with an aerial connection and aerial and have tried nearly every suburb in Townsville and got no coverage at all !!! I am very disappointed in their coverage , as this was not mentioned to me when I purchased the plan , and what is even more frustrating is that it is nearly impossible to get thru to Vodafone to speak to a person, without getting stuck with bloody Lara for at least 1/2 an hour.
7 Jan 2011 09:42:09 AM: My vodafone usb stick has been incredible slow for the past 2 weeks and even drops out from time to time. In the usb help area it states that if you change the network setting to 3g only this should help but it doesn't. this is so annoying not having internet as I use the internet for my job.