Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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10865 Someone from QLD thinks vodafone is BADBADFAIL at 6 Jan 2011 10:50:42 AM
So after weeeks and WEEKS of dramas with Vodafone to get insurance, a new phone and some kinda contact from them, i finally get an answer last week that i will be getting a new iphone 4. I was told they would call me to confirm delivery date. So today i get a call from vodafone. A prerecorded call saying, that next Thursday will be the delivery date of my new phone. If this was not suitable to press 2 and wait for a customer service person to change it. As i have no idea whether them delviering it means i have to be home or not, i press 2 to speak to someone. I am on line for around a minute. At this time, there is a message saying, 'sorry we cant answer you, call 1800... to talk to us'. Now im sitting calling the 1800 number that they said for around 10 minutes. YOU FAIL VODAFONE. Again this is more a waist of my day. Just deliver the phone!!!!!!!