Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10872 Someone from QLD thinks vodafone is unbelievably STUPID at 6 Jan 2011 11:09:38 AM
I have had "limited service" displayed on my phone constantly since November 2010. It is to the point now that I may as well leave my phone at home when I go out because I cant use it anyway. I have contacted them via email because I work business hours and I am sick of sitting on hold all night only to get disconnected which I suspect is because it is their closing time.
I have explained in my emails about never having service, and the reply I got was asking questions like: where are you when your calls drop out, what are the numbers you are calling when they drop out etc..... I explained that im not even able to make bloody calls, let alone have the freakin things drop out on me.
We then played email tag for the next 3 days because even though they had my full name, date of birth, address an alternative contact details, they were "unable to indetify me"
I told her to stop playing games and that I didnt appreciate the "delay tactics" and I get a response back saying that according to their "coverage maps" my address was listed as being an outdoor service area only....
WHAT A LOAD OF CRAP! My last contract was signed while I was living at this address and I never had this issue during that 2 year contract period.
I have sporting commitments in the Wynnum/Manly area, until late on Monday nights, I cant even call my husband to let him know I am on my way home because I have no reception.... . I can leave home with the "limited service" displayed on my phone, drive to my work place in Wacol, and still have "limited service" on my phone when I get there, and go most of the morning until it comes back on so surely that is prove enough that it is their
coverage, not my address that is the issue.
I then told her that I was going to send my complaint to the TIO and the response I got back was "It is always disappointing when customers are unhappy with any aspect of the Vodafone service as we aim to provide excellent service at all times.
Whilst we appreciate your frustration, as you have advised that you have sought a third party, the Telecommunications Industry Ombudsman, in an attempt to resolve your complaint, that you follow the procedure that the Ombudsman would have provided"
So in other words, they have just wiped their hands of me, they didnt even try to "look into my issue" like they promised, nor did she even seem interested in helping me....
Lets hope the TIO side with me and get me out of my crappy contract so I can go to a providor that will actually give me the service I am paying for each month.
I have explained in my emails about never having service, and the reply I got was asking questions like: where are you when your calls drop out, what are the numbers you are calling when they drop out etc..... I explained that im not even able to make bloody calls, let alone have the freakin things drop out on me.
We then played email tag for the next 3 days because even though they had my full name, date of birth, address an alternative contact details, they were "unable to indetify me"
I told her to stop playing games and that I didnt appreciate the "delay tactics" and I get a response back saying that according to their "coverage maps" my address was listed as being an outdoor service area only....
WHAT A LOAD OF CRAP! My last contract was signed while I was living at this address and I never had this issue during that 2 year contract period.
I have sporting commitments in the Wynnum/Manly area, until late on Monday nights, I cant even call my husband to let him know I am on my way home because I have no reception.... . I can leave home with the "limited service" displayed on my phone, drive to my work place in Wacol, and still have "limited service" on my phone when I get there, and go most of the morning until it comes back on so surely that is prove enough that it is their
coverage, not my address that is the issue.
I then told her that I was going to send my complaint to the TIO and the response I got back was "It is always disappointing when customers are unhappy with any aspect of the Vodafone service as we aim to provide excellent service at all times.
Whilst we appreciate your frustration, as you have advised that you have sought a third party, the Telecommunications Industry Ombudsman, in an attempt to resolve your complaint, that you follow the procedure that the Ombudsman would have provided"
So in other words, they have just wiped their hands of me, they didnt even try to "look into my issue" like they promised, nor did she even seem interested in helping me....
Lets hope the TIO side with me and get me out of my crappy contract so I can go to a providor that will actually give me the service I am paying for each month.