Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10874 Someone from ACT thinks vodafone is Can't Contact Anyone At Vodafone at 6 Jan 2011 11:21:09 AM
The TIO requires me to take reasonable steps to resolve my issues with Vodafone before I lodge a complaint, but efforts so far have been fruitless. I tried calling 1555 but I was informed that there were network connection issues and disconnected me, I have also tried to fax a complaint to the designated number as well as head office but the numbers don't answer and I have tried phoning from a landline to various other numbers. How can I fulfill the TIO requirement if I can't get through to anyone at the company.
6 Jan 2011 11:25:50 AM: As long as you have tried to contact and resolve the issues with Vodafone then you are fine to go to the TIO. Just fill out the form on the TIO website (linked to from the 'how to complain' page) and the TIO will request that vodafone contact you themselves. At that point vodafone should probably resolve your issue as the further it has to escalate within the TIO, the more vodafone will get charged. Goodluck!