Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10877 Someone from VIC thinks vodafone is Very bad at 6 Jan 2011 11:26:21 AM
Signed up for Vodafone bundle package mid last year when I first arrived in Melbourne from NZ. I have had problems with the mobile broadband connection from the start!! No one was able to help me over the phone and no one was willing to help me when I visited their retail store!!
I have made numerous phone calls to discuss the billing issue I have had ever since my first ever bill from Vodafone! It took me over 4 months to resolve the issue and had to go through different people in different department to get this sorted!! I still triple check my bills today just to make sure they didnt bill me wrong!!
Till date, I am still experiencing connection problem with my mobile internet (very low speed, drops out from time to time on a regular basis!) I have rang Vodafone wanting to get off my contract but they want me to pay over $1500 if I was to drop off when really they are the ones who are not honoring what they have advertised/promised from the start!!!
I have made numerous phone calls to discuss the billing issue I have had ever since my first ever bill from Vodafone! It took me over 4 months to resolve the issue and had to go through different people in different department to get this sorted!! I still triple check my bills today just to make sure they didnt bill me wrong!!
Till date, I am still experiencing connection problem with my mobile internet (very low speed, drops out from time to time on a regular basis!) I have rang Vodafone wanting to get off my contract but they want me to pay over $1500 if I was to drop off when really they are the ones who are not honoring what they have advertised/promised from the start!!!