Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10921 Someone from NSW thinks vodafone is at 6 Jan 2011 02:03:15 PM
I have been with Vodafone for 15 years and never really had a problem. However, I have received moved to Kellyville - a highly delveoped metro area and we can not get clear mobile reception in our home. Calls are bearly audiable and they drop out frequently.
In June, I also had an issue with "mistaken identity" - where by we were being told to pay a bill that wasn't ours. Took days and spoke to call centres in India and Egypt with no resolution. The matter is with their "legal team". has been seven months and have not heard a response.
Ironically, with faith to Vodafone I tried to resign my contract with them yesterday... spoke to "Lara" 6 times and each time as I was being transfered the call would say "There has been a technical error. You must hang up and try again". I tried various options on their menu's with no success. I am trying to give them business and they can't even get it right!
In June, I also had an issue with "mistaken identity" - where by we were being told to pay a bill that wasn't ours. Took days and spoke to call centres in India and Egypt with no resolution. The matter is with their "legal team". has been seven months and have not heard a response.
Ironically, with faith to Vodafone I tried to resign my contract with them yesterday... spoke to "Lara" 6 times and each time as I was being transfered the call would say "There has been a technical error. You must hang up and try again". I tried various options on their menu's with no success. I am trying to give them business and they can't even get it right!
are you for real? u wanna resign ur contract?
but ... why?