Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10945 Someone from QLD thinks vodafone is Fail at 6 Jan 2011 03:58:03 PM
My Partner and I have long been happy 3 customers. Recently, when his contract ended, he went into what used to be the 3 store (now covered in vodafone signs) and requested to renew his contract with 3. they said this was no longer possible as 3 was becoming defunct in 2011 (and which I later found out was a lie.) One of the benefits of 3, and the reason I signed up was the free calls to others on the same network, enabling me to avoid costly interstate calls when I wanted to speak to my family. Once he moved over to Vodafone, I was charged for all calls made to his number! I went and inquired at the vodafone store, and the man i spoke to rudely stated I should have realised i would no longer get free calls as 'technically' im not calling 3 anymore! I thought seeing as they forced my partner to move over, and Vodafone now owned Hutchinson Australia, they would continue this service! explanation please!
I'm also unimpressed with the lack of information to customers re: the switch from 3 to vodafone. Shouldnt vodafone have informed all 3 customers we would eventually be moved over to a vodafone service! I've never had a problem with and was just going to stay with 3 and then eventually get moved over to vodafone, but after being referred to this site and reading some of the drama's, I think I'll move to Telstra! Im sick of Huge multi-national corporations ripping off honest everyday people!Good work Vodafail for allowing disgruntled consumers to voice their opinions and illustrate ways of getting out of these contracts!
I'm also unimpressed with the lack of information to customers re: the switch from 3 to vodafone. Shouldnt vodafone have informed all 3 customers we would eventually be moved over to a vodafone service! I've never had a problem with and was just going to stay with 3 and then eventually get moved over to vodafone, but after being referred to this site and reading some of the drama's, I think I'll move to Telstra! Im sick of Huge multi-national corporations ripping off honest everyday people!Good work Vodafail for allowing disgruntled consumers to voice their opinions and illustrate ways of getting out of these contracts!
2. If you're not happy with the change to Vodafone, ask to switch back - Easy
- This is another example of someone complain for the sake of complaining