Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10947 Someone from NSW thinks vodafone is extremely! at 6 Jan 2011 04:07:15 PM
Vodafone does not work!
- trying to make calls out & won't connect
- on the phone to someone & phone drops out
- friends try to call me & can't get through
- trying to make calls out & won't connect
- on the phone to someone & phone drops out
- friends try to call me & can't get through
- i was originally on another account & moved to my current one 2 months ago. to change my number across was the most painful experience. not only was the vodafone call centre in india not helpful, but neither were the store persons. each gave me different advice on how to change my title. it took too long for vodafone to do this. not to mention each time i called vodafone i was on hold for 40 minutes before i even got to speak to someone besides "lara"!
- once i had my number free i called the same vodafone line like i had always done, however this time i did not wait on hold for 40 minutes. amazingly i was connect to deals directly within 2 minutes of being on the phone - INTERESTING.
- finally got my new phone & the owner of my old account was charge $400 for data usage of my new account (which i pay for). vodafone had wrongly charged them!!!!
- got my new HTC Desire HD which was recommended by the sales person only to be very disappointed that the phone's battery is appauling. obviously not vodafone's fault (but HTC's) however i ordered this phone at the reccommendaton of the vodafone salesperson.
- i even tried to complain to vodafone about how appauling the battery life is & after waiting on the phone for 40 minutes to speak to a consultant in india i told them my problem & he said no problem, let me just speak to one of my managers, i was then left on hold for 30 minutes only for another consultant to answer my call who had absolutely no knowledge of what i had told the consultant prior to her (even though he was supposed to be coming back on the line!!!!!!)
it's so good to know that i am not the only one with issues with vodafone.