Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10950 Someone from QLD thinks vodafone is Incompetent at 6 Jan 2011 04:19:06 PM
I have been with Vodafone for 9 years. I used to live in regional QLD, and reception was never any problems. However, in the past 6 months, reception even in the heart of Brisbane has been intermittent (in particular, data connections are terrible).
Over Christmas I drove north for 4 hours, and actually visited the house I used to live in. Both my wife and my phone had no service, and a friend of mine who used to work for Vodafone who lives nearby told me that he changed back to Telstra (who he hated with a passion) for that very reason. I had two pockets of reception in the town, and nothing during the 4 hours travel time between.
I am glad our car hasn't broken down on the highway, we wouldn't have been able to call for assistance.
I also have a problem with their billing. Quite often the bills I receive are for different amounts, with confusing explanations provided if I call.
Recently I got rid of my N97 mini (Voda's flagship phone for a while, which turned out to be a god-awful piece of rubbish... couldn't even make calls on it most of the time) and moved to a Desire HD. Voda tried to hit me for the early termination, but I complained and they 'lessened' it somewhat. When it came time for the direct debit, this amount exceeded my credit card limit -- I couldn't get through to anyone on the phone, and to this day I am still unable to sign up to MyVodafone, it sends me a temporary password which does not work (Voda tell me "We're having problems, please try again next week" every time). So I was unable to change my direct debit details -- so they sent me a text saying that my debit failed and to call them. I finally got through to someone that same morning, and arranged to have the amount deducted from my bank account. It seems they have no problems helping you out when you owe them money. Anyway, lo-and-behold I get my next bill and they slug me with a $20 'dishonour fee'. *Sigh*
I hope they get their act together very quickly, since my family all use Vodafone.
Over Christmas I drove north for 4 hours, and actually visited the house I used to live in. Both my wife and my phone had no service, and a friend of mine who used to work for Vodafone who lives nearby told me that he changed back to Telstra (who he hated with a passion) for that very reason. I had two pockets of reception in the town, and nothing during the 4 hours travel time between.
I am glad our car hasn't broken down on the highway, we wouldn't have been able to call for assistance.
I also have a problem with their billing. Quite often the bills I receive are for different amounts, with confusing explanations provided if I call.
Recently I got rid of my N97 mini (Voda's flagship phone for a while, which turned out to be a god-awful piece of rubbish... couldn't even make calls on it most of the time) and moved to a Desire HD. Voda tried to hit me for the early termination, but I complained and they 'lessened' it somewhat. When it came time for the direct debit, this amount exceeded my credit card limit -- I couldn't get through to anyone on the phone, and to this day I am still unable to sign up to MyVodafone, it sends me a temporary password which does not work (Voda tell me "We're having problems, please try again next week" every time). So I was unable to change my direct debit details -- so they sent me a text saying that my debit failed and to call them. I finally got through to someone that same morning, and arranged to have the amount deducted from my bank account. It seems they have no problems helping you out when you owe them money. Anyway, lo-and-behold I get my next bill and they slug me with a $20 'dishonour fee'. *Sigh*
I hope they get their act together very quickly, since my family all use Vodafone.