Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10993 Someone from WA thinks vodafone is MEGA FAIL... at 6 Jan 2011 08:54:22 PM
I work in Cannington... Cannington is a "service" area right now, although it does not state that on their website. I'm self employed and loosing business because my clients cannot get through to me! I phoned Vodafone.. I asked the call centre man where he was (if he was in Aus) He said he was based in Mumbai, India. How am I supposed to explain to him that my phone does not work in Cannington????
7 Jan 2011 09:23:40 AM: I live in Cannington, do they really consider this a service area? If so that is a joke. Luckily I do not have a business that can be affected by Vodafone.
9 Jan 2011 03:54:20 PM: Also live in Cannington, have to get in my car and travel to text and call pple!! Vodafone says they have full coverage in my area!?!? What a joke!
11 Jan 2011 01:56:09 PM: Cannington is a major issue. apparenty they are working on the network and are doing upgrade work. The work started on 4th jan and is supposed to end on 4th feb. This information I got when I called Voda to complaint. Best part was that initially the rep told me I will have to leave with the problem till the maintaince work is being carried out. Finally they offered me $100 compo that is after numerous phone calls(which I hang up after being put on hold for hours) and email that i still have not received a reply. Worst customer service