Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10994 Someone from NSW thinks vodafone is ridiculous at 6 Jan 2011 09:24:31 PM
long gone is customer service.
30 min wait whilst listening to untuned radio to speak to a person in indian call centre who then explained to me they were extremely busy due to the merger of 3 customers... what crap. then i was told she would put through to another line so i could activvate my new sim. Aftter my transfer went through finally, the message said it was outside of business hours please call back and it hung up on me!
I have ignored the 30 or so dropped calls a day, thinking that was the price i had to pay for an "unlimited" service.. it never works. now i have iphone4 and cant get it working. silly me for resigning with what used to be a great company. now they are greedy.
30 min wait whilst listening to untuned radio to speak to a person in indian call centre who then explained to me they were extremely busy due to the merger of 3 customers... what crap. then i was told she would put through to another line so i could activvate my new sim. Aftter my transfer went through finally, the message said it was outside of business hours please call back and it hung up on me!
I have ignored the 30 or so dropped calls a day, thinking that was the price i had to pay for an "unlimited" service.. it never works. now i have iphone4 and cant get it working. silly me for resigning with what used to be a great company. now they are greedy.