26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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110 Someone from NSW thinks vodafone is 110% at 17 Dec 2010 01:32:18 PM
I live in Glebe, Sydney. For an extended period I had no reception at all within a quite well-defined geographical region taking up most of the suburb. I contacted Vodafone repeatedly, -on my mobile phone from an area where I did have reception- to find out what was going on. They refused to help me beyond telling me to do several things to fix "the problem with my handset" which required me calling back on another phone. After I explained the problem, and the fact that this was a -large- problem BECAUSE I HAVE NO OTHER DAMN PHONE. I perservered like an IDIOT for several weeks. Reception returned, for about a week, and then failed again. At which point, I caved, and switched to Virgin. I highly recommend that course of action for anyone else, even if it does mean paying to have your handset unlocked.