Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11012 Someone from VIC thinks vodafone is last chance fail at 7 Jan 2011 06:00:15 AM
My wife has complained for 6 months that she can't send text messages from home and now has to use the landline to make all calls from home as it never works. complained to the TIO and waiting on VF to contact me. Last night I thought I would call them to fast track my exit. First call - technical issue. 2nd call dropped out. 3rd call on hold for 57 minutes (where is the call back feature ) Finally got through to be told I am a business customer and I need to be transferred. The guy said he would transfer me to the queue, when asked how long he said unsure but they are closing soon!
I asked to have a call back, he said would you like me to call you back tomorrow. Why I asked so you can place me in the queue for business as you cannot help me, wouldn't it be better if the business section called me back. He thought that was a good idea !
Over it and just wanting to fast track my exit but of course can't do that as I can't talk to them
I asked to have a call back, he said would you like me to call you back tomorrow. Why I asked so you can place me in the queue for business as you cannot help me, wouldn't it be better if the business section called me back. He thought that was a good idea !
Over it and just wanting to fast track my exit but of course can't do that as I can't talk to them