Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11046 Someone from QLD thinks vodafone is Glad they don't sell parachutes! at 7 Jan 2011 10:09:47 AM
I'm actually with 3 and they've been very good - until the last 12 months. Perhaps Voidafone is the evil twin? But I shudder to think what will happen when they fully consummate - I suspect WE 3 customers will be the ones who will be screwed. I am in the middle of my 2nd major dispute with 3 over handset issues in the last 12 months, the first one a DOA that took 12 months to resolve.
Their call centre times aren't too bad and most of the Indians speak better English than most of the people in AU call centres - I assume because you only get the job because you are proficient in the language - not because you'll scream "discrimination" if you can't speak English intelligibly.
The problem is that there are less people with delegated authority to fix things now. And a VERY OMINOUS SIGN - I found out yesterday that their "Customer Relations Team" no longer exists. I suspect Voidafone needs 3 more than 3 needs them, but I bet the lowest common denominator will rule the day.
I'll probably have to take an early upgrade to fix my handset issue (though TIO is tempting) but I'm only going to take a 12 month contract and would recommend all other 3 customers do the same if they must renew.
Their call centre times aren't too bad and most of the Indians speak better English than most of the people in AU call centres - I assume because you only get the job because you are proficient in the language - not because you'll scream "discrimination" if you can't speak English intelligibly.
The problem is that there are less people with delegated authority to fix things now. And a VERY OMINOUS SIGN - I found out yesterday that their "Customer Relations Team" no longer exists. I suspect Voidafone needs 3 more than 3 needs them, but I bet the lowest common denominator will rule the day.
I'll probably have to take an early upgrade to fix my handset issue (though TIO is tempting) but I'm only going to take a 12 month contract and would recommend all other 3 customers do the same if they must renew.
7 Jan 2011 10:15:45 AM: YES! Some do scream "discrimination" if you tell them that they are hard to understand. One of them actually told me that I am a "racist" after my comment of "Im sorry but your accent is too strong, I can't understand you".