Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1106 Someone from NSW thinks vodafone is A Total Scam!!! BEWARE!!!!!! at 20 Dec 2010 05:13:27 AM
I got a no contract $99 a month uncapped plan from Vodafail. I was with them for three weeks before it became unbearable and lost so many business calls my clients thought I was on holiday. After 3 weekS I canceled and moved to Telstra. I called Vodafail to tell them I had moved and that I wanted my final bill sent to me pro rated for the three weeks of the month. I was told by their billing department that this would be done and I had nothing to worry about all was in order. Remember I was with them only 3 weeks on a no contact $99 plan using my own phone. They just sent me a sim I that I put in and used.
On Thursday I was horrified to receive an SMS from them two days later that my final bill was $186!!!!!
I reported it to the TIO and have been trying to get through to them to find out how this cost $186????
It is Monday morning and I have to run my business but I am faced with the horror and frustration of having to call that fucking call centre in India to again try to find out how they got the figure of $186 and dispute it. I never wanted to have anything to do with them again. I just wanted to pay the bill and never contact them again. But this $186 bill forces me to get back in the fucking endless line of people trying to get answers from Vodafail. And good luck trying to understand some of the very thick Indian accents some of those call centre operators have!
THE REAL PROBLEM IS THAT IF I DO NOT PAY THIS EXTORTION THE VODFAIL BASTARDS WILL PUT ME IN DEFAULT AND FUCKING KILL MY, UP TO NOW, PERFECT CREDIT RATING. EVERYONE BEWARE. NOT ONLY DO THEY NOT PROVIDE A SERVICE BUT SHOULD YOU NOT PAY THEIR BLACKMAIL THEY WILL RUIN YOUR CREDIT RATING AUTOMATICALLY.
WILL THE TIO PREVENT THIS FROM HAPPENING??? DOES ANYONE KNOW? I HAVE LODGED WITH THE TIO BUT WILL THAT PROTECT MY CREDIT RATING????
On Thursday I was horrified to receive an SMS from them two days later that my final bill was $186!!!!!
I reported it to the TIO and have been trying to get through to them to find out how this cost $186????
It is Monday morning and I have to run my business but I am faced with the horror and frustration of having to call that fucking call centre in India to again try to find out how they got the figure of $186 and dispute it. I never wanted to have anything to do with them again. I just wanted to pay the bill and never contact them again. But this $186 bill forces me to get back in the fucking endless line of people trying to get answers from Vodafail. And good luck trying to understand some of the very thick Indian accents some of those call centre operators have!
THE REAL PROBLEM IS THAT IF I DO NOT PAY THIS EXTORTION THE VODFAIL BASTARDS WILL PUT ME IN DEFAULT AND FUCKING KILL MY, UP TO NOW, PERFECT CREDIT RATING. EVERYONE BEWARE. NOT ONLY DO THEY NOT PROVIDE A SERVICE BUT SHOULD YOU NOT PAY THEIR BLACKMAIL THEY WILL RUIN YOUR CREDIT RATING AUTOMATICALLY.
WILL THE TIO PREVENT THIS FROM HAPPENING??? DOES ANYONE KNOW? I HAVE LODGED WITH THE TIO BUT WILL THAT PROTECT MY CREDIT RATING????
See below what i received back from the TIO in regards to disputed charges. Hope this helps!
***If you are disputing charges on a bill, please ask ***** to put this part of your bill on hold (be sure to explain what and how much is in dispute). Virgin cannot ask you to pay these charges until your complaint is resolved, so please contact the TIO again if credit management action continues. However, please organise to pay the rest of your bills, because ***** can ask you to pay non-disputed charges.***