Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11064 Someone from NSW thinks vodafone is ...almost in tears at 7 Jan 2011 11:17:27 AM
I'm a pretty persistent and patient person but this is completely beyond the joke now and I am ready to give up.
After complaining about the lack of reception and missing texts I have now spent two days trying to "accept an offer" they made to me to keep me with their company. (They offered me a discounted new plan for 24month period).
I decided to take the offer but I cannot believe how many times in 2 days (I've seriously lost count) that I've called, how many times its cut out, how many times I've been put on hold, then transfered, then been called back by them, put on hold immediately after and so forth. I was just transfered again only to get some guy overseas who has absolutely no idea what I'm on about and had the nerve to be snippy about it and try re transfer me to someone else - instead he has put me on hold again. This has been a 40 minute call and counting.....OH wow, now it's just cut out and I've been hung up on.
So they've made me an offer to stay around and it's been absolutely IMPOSSIBLE to accept it!
Calling Optus now.
After complaining about the lack of reception and missing texts I have now spent two days trying to "accept an offer" they made to me to keep me with their company. (They offered me a discounted new plan for 24month period).
I decided to take the offer but I cannot believe how many times in 2 days (I've seriously lost count) that I've called, how many times its cut out, how many times I've been put on hold, then transfered, then been called back by them, put on hold immediately after and so forth. I was just transfered again only to get some guy overseas who has absolutely no idea what I'm on about and had the nerve to be snippy about it and try re transfer me to someone else - instead he has put me on hold again. This has been a 40 minute call and counting.....OH wow, now it's just cut out and I've been hung up on.
So they've made me an offer to stay around and it's been absolutely IMPOSSIBLE to accept it!
Calling Optus now.
I (stupidly) tried to give Vodafone a second chance but it was impossible to accept their 'renewed discounted contract'.
Worst service I've ever encountered in my life.