Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11071 Someone from QLD thinks vodafone is absolute rubbish company at 7 Jan 2011 11:53:11 AM
Have had 2 phone numbers with vodafone for more than 12 years, still have reasonable service.
BUT ordered & received a new wireless modem after being convinced by voda to change from 3 & being assured the service would be better as well as also assurance that voda modem would work with 3 Huwei D100 wireless router. They sent me an invite, which basically said if I changed to them they would promise me fantastic service ---- what absolute bullshit!
Installed voda's software on 2 laptops, absolutely no improvement in service speeds (ran both companies side by side) & the voda modem does not work with the D100.
Vodafone goes out of it's way to piss customers off. I rang the "help?" number & talked to Mahmod in Mumbai, who after going through the heavily accented intro bullshit about wanting to give me the finest personal service told me straight up his training did not enable him to answer my queries.
Went online to voda site & via countless windows until tracking down the email "help?" address, which reads that due to technical problems they don't have email???? WTF?
Rang the computer voice number, which is a total customer piss-off.
If I can't talk to somebody when I'm not satisfied with a product 5 minutes after installation they can go f---k themselves!
Just putting everything back in the box to take the crap back to the nearest voda store (as suggested on the back of the instructions). Not expecting any help, I'm going there to return the crap for a refund.
BUT ordered & received a new wireless modem after being convinced by voda to change from 3 & being assured the service would be better as well as also assurance that voda modem would work with 3 Huwei D100 wireless router. They sent me an invite, which basically said if I changed to them they would promise me fantastic service ---- what absolute bullshit!
Installed voda's software on 2 laptops, absolutely no improvement in service speeds (ran both companies side by side) & the voda modem does not work with the D100.
Vodafone goes out of it's way to piss customers off. I rang the "help?" number & talked to Mahmod in Mumbai, who after going through the heavily accented intro bullshit about wanting to give me the finest personal service told me straight up his training did not enable him to answer my queries.
Went online to voda site & via countless windows until tracking down the email "help?" address, which reads that due to technical problems they don't have email???? WTF?
Rang the computer voice number, which is a total customer piss-off.
If I can't talk to somebody when I'm not satisfied with a product 5 minutes after installation they can go f---k themselves!
Just putting everything back in the box to take the crap back to the nearest voda store (as suggested on the back of the instructions). Not expecting any help, I'm going there to return the crap for a refund.