Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11074 Someone from WA thinks vodafone is ridiculous at 7 Jan 2011 11:58:13 AM
I have 3 contracts with vodafone, none of which work correctly. I have spent over two weeks trying to get in contact with them. I asked for a call back last week which I was told would be within 48 hours. I received a call back a week and half later. She was unable to help, told me I needed to take all 3 handsets in to a Vodafone Store to be sent to their service centre to be checked. Then if they came back with no issues I would then need to get the simcards checked which would take a further 10 days to check. When I told her I thought it was ridiculous to go through that with 3 different handsets all brand new and 2 exclusive to Vodafone I asked to speak to the technical dept. She was unable to put me through due to the high number of calls (surprise surprise) I then received a call back the next day. He had no idea about the phone I had or the operating system. He was unable to help and the solution offered was to put my simcard in another handset. Even though the problem was happening in 3 different phones. He also tried to tell me that Vodafone was no long having network issues and they had all been sorted, nevermind the fact that I was on the phone to him unable to receive mms or data. I am now just be waiting for the telecommunications ombudsmen to contact me.