26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11096 Someone from VIC thinks vodafone is exasperating at 7 Jan 2011 02:25:06 PM
cancelled service still being billed complete with threatening letters despite 3x40min waiting time and then 40 min conversation with a person with a fairly good grasp of English but insufficient for the problem
sms arriving 6 hours late
despite assurances to the contrary my phone keeps dropping out (with four bars signal strength) in Richmond such that it is common to redial three times during a conversation with a customer
Lara is no help and seems to only transfer me to a human when I shout obscenities at her
often when i follow the help menu i finish up in a dead end where i have to hang up and start again
have been with Voda for ten years. Initially the customer service was so good that I didnt mind the coverage but i did not expect both would ge worse
7 Jan 2011 02:40:05 PM: Just to ensure this doesnt happen again, vodafone are handing out crystal balls with every contract signed
7 Jan 2011 04:25:56 PM: LOLLLL GOOD ONE!