Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11122 Someone from QLD thinks vodafone is NON-EXISTENT CUSTOMER SERVICE at 7 Jan 2011 04:44:28 PM
I have now been on hold with Vodafone Customer service for 3 HOURS AND 10 MINUTES!
FOLLOWING IS THE CONTENT OF AN EMAIL JUST SENT TO EVERY VODAFONE EMAIL ADDRESS I COULD FIND FOR COMPLAINTS, PUBLIC RELATIONS AND MANAGEMENT:
"MY VODAFONE NUMBER: (0410) XXX XXX
Sirs
I dialled 1555 from my mobile in order to have a member of the Customer Support Team reset the password to enable me to log on to My Vodafone.
I HAVE BEEN ON HOLD FOR 3 HOURS and 15 MINUTES and just get a voice periodically telling me to "hang in there. We'll be with you very soon!"
When I did speak to Customer Service yesterday afternoon I was told the Vodafone Systems were down and inaccessible to carry out my request and that I should "call back in 24 hours".
It is out of frustration and desperation that I now send you this email.
I ask that you note my utter disgust and contempt at the poor level of service that Vodafone is providing to its customers and should I not have received a text message containing a temporary password allowing me access to Vodafone on line self-service features, I will cancel my subscription and forward the email to all national press agencies., It is with regret that I contemplate this step and also ask that you note that I herewith reserve my rights
Yours faithfully"
FOLLOWING IS THE CONTENT OF AN EMAIL JUST SENT TO EVERY VODAFONE EMAIL ADDRESS I COULD FIND FOR COMPLAINTS, PUBLIC RELATIONS AND MANAGEMENT:
"MY VODAFONE NUMBER: (0410) XXX XXX
Sirs
I dialled 1555 from my mobile in order to have a member of the Customer Support Team reset the password to enable me to log on to My Vodafone.
I HAVE BEEN ON HOLD FOR 3 HOURS and 15 MINUTES and just get a voice periodically telling me to "hang in there. We'll be with you very soon!"
When I did speak to Customer Service yesterday afternoon I was told the Vodafone Systems were down and inaccessible to carry out my request and that I should "call back in 24 hours".
It is out of frustration and desperation that I now send you this email.
I ask that you note my utter disgust and contempt at the poor level of service that Vodafone is providing to its customers and should I not have received a text message containing a temporary password allowing me access to Vodafone on line self-service features, I will cancel my subscription and forward the email to all national press agencies., It is with regret that I contemplate this step and also ask that you note that I herewith reserve my rights
Yours faithfully"
7 Jan 2011 05:18:34 PM: How one earth have you managed to keep a call up for 3.25 hours on a vodafone mobile?