Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11127 Someone from VIC thinks vodafone is On the brink of failure! at 7 Jan 2011 06:00:32 PM
I have been waiting 1 month for my IPHONE4 following my 3 breaking a month ago when i inital rang vodafone to get a new fone as i have been paying insurance for my phone for 2 years i was told they couldnt give me one i then asked why have i been paying 10$ a month for insurance if you dont deleiver. After about 30mins on the phone (72mins on hold mind you) i was told they will order me a phone to be sent in the new year and would give me a $30 credit. So new year has come and on the 4th jan i received a text stating my phone will be delived on the 7th, i then received a call on the 5th confiming my phone will be deleived on the 7th. So i took the day off so that i can be here when it arrives. 6pm come and no phone i then called vodafone and was ept waiting for 1 hour and 20mins before my call was answered... all i got was we are sorry there was problems at dispatch i then asked why noone called to advise as i took the day off and they could say nothing but sorry. I then asked for compensaton and that i want the phone by Monday as they advised me on the phone. The only compensation they gave me was $100 credit! Thats not even my days wage and NO garentee that it will arrive Monday.