26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11136 Someone from QLD thinks vodafone is crazy uncool at 7 Jan 2011 06:35:44 PM
am in qld, must of accidently clicked NT

anyway, also wanted to add, when i ring vodafone to tell them i want to up my monthly charge because i'm spending over and they are charging too much for extra calls, after being on hold for far too long a lady answers and tells me there is this new plan of $49 or whatever it was for $500 credit!!!!!!!! so for their new customers that just sign up they get $500 for their $49! and ME who has been with vodafone for past six years ... they don't bother to tell me about this amazing new plan!!!!! ROAR!!!
7 Jan 2011 10:25:18 PM: plans change all the time. All customer are free to switch to the new rates if they want however you just need to ask. As you are in a contract you need to request the changes yourself. In most cases the plans are better but for some people older rates may be better suited in regards to inclusions and call rates etc so that's why people aren't automatically switched.
9 Jan 2011 08:53:24 PM: ^very true