Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11147 Someone from QLD thinks vodafone is SO FAILED, SO BAD at 7 Jan 2011 07:42:46 PM
We live in North Lakes QLD, 25km from Brisbane City (not central QLD).10year old suburb that is exploding in population and has 13000 people now and is expected to have 25000. Vodafail has never had good reception. We have both mobiles with Vodafone and wireless broadband. We had contunial drop out and nil service with our broadband and eventually got is disconnected but had to wait out our 12month contract. We have now served 18months of a 24month contract and we are soooo done.
We reported bad service levels and recption to the North Lakes store on several occassion and throughout this period and of course no action. Went back recently and got given a phone number - 1300650410 to get our phone disconnected. Called 10days ago (60mins on hold) and they took all details and tried to say the coverage map says its okay. Well from India it would look good but how about you come stand in my loungeroom and make a call. Continuous drop out, nil service, missed calls, late voicemails and it goes on. They said they will investigate and get back within 72hrs. 264hrs later and guess what? no call! My wife called today at 1530 to see what was happening, 30mins to get hold of someone, then 5mins to go through notes. They acknowledged there was a technical issue in the area (really!)and they would be upgrading the area. They told us that 4yrs ago when we moved here. Transfered to cancellation department where she was onhold for 2hrs. Phone call was answered and immediately cut off. Called back, waited 30mins, spoke to another peron, explained I wanted to speak to someone now and not be placed on hold again, so I was put on hold then transferred to another line that rang and rang and rang for 80mins. Meanwhile my husband called them at 1830 tonight on another phone. My wife is still holding and on the phone since 1530. 30mins later my husband got "Shakeil". Obviously blew my stack at him and explained the events of today and last week. He was very very sorry! and said he would have someone from the cancellation team call me within 24-48hrs... Well Shakeil, I have heard all this before. He promised he would email the team leader direct, send a text message to my wifes phone(which has no reception) confirming the call back booking.... I can tell you know we have never ever been so angry, frustrated and annoyed in all our lives. Thats about 5hrs of my life that we will never get back. This has led me to consume upwards of 5 beers so far tonight and waste a crap load of money on calls waiting to be answered.
I hope Shakeil can live up to his promise, cause if we don't get a call in 24-48hrs to approv the cancellation of our service, there will be trouble!
We reported bad service levels and recption to the North Lakes store on several occassion and throughout this period and of course no action. Went back recently and got given a phone number - 1300650410 to get our phone disconnected. Called 10days ago (60mins on hold) and they took all details and tried to say the coverage map says its okay. Well from India it would look good but how about you come stand in my loungeroom and make a call. Continuous drop out, nil service, missed calls, late voicemails and it goes on. They said they will investigate and get back within 72hrs. 264hrs later and guess what? no call! My wife called today at 1530 to see what was happening, 30mins to get hold of someone, then 5mins to go through notes. They acknowledged there was a technical issue in the area (really!)and they would be upgrading the area. They told us that 4yrs ago when we moved here. Transfered to cancellation department where she was onhold for 2hrs. Phone call was answered and immediately cut off. Called back, waited 30mins, spoke to another peron, explained I wanted to speak to someone now and not be placed on hold again, so I was put on hold then transferred to another line that rang and rang and rang for 80mins. Meanwhile my husband called them at 1830 tonight on another phone. My wife is still holding and on the phone since 1530. 30mins later my husband got "Shakeil". Obviously blew my stack at him and explained the events of today and last week. He was very very sorry! and said he would have someone from the cancellation team call me within 24-48hrs... Well Shakeil, I have heard all this before. He promised he would email the team leader direct, send a text message to my wifes phone(which has no reception) confirming the call back booking.... I can tell you know we have never ever been so angry, frustrated and annoyed in all our lives. Thats about 5hrs of my life that we will never get back. This has led me to consume upwards of 5 beers so far tonight and waste a crap load of money on calls waiting to be answered.
I hope Shakeil can live up to his promise, cause if we don't get a call in 24-48hrs to approv the cancellation of our service, there will be trouble!
In other words, check out the how to complain link at the top of this page :D
'Can you pls explain your gender'.
From your post above it seems you have a husband and a Wife.
We need to confirm as to how to address you when we call for cancellation'