Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11156 Someone from NSW thinks vodafone is no service at 7 Jan 2011 09:05:38 PM
we have 2 phones on contract with vf and have to stand in the middle of our street to get reception. we get the same as everyone else, long holds and dropped calls. over all their plans are good but just cant use them.
8 Jan 2011 05:05:33 AM: Go back to store, you are entitled to 2 high visibility fluro shirts to be used when making calls from middle of the street,
8 Jan 2011 05:28:16 AM: I also read they are giving fuel vouchers so we can drive around and try find areas of ok coverage, also they are giving out distress flares so if you get in trouble and network down, you can send a flare up and hopefully someone will help
8 Jan 2011 11:39:38 AM: What about food vouchers so you can eat while on hold for hours. Perhaps some arrangement about toilet breaks also?