Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11159 Someone from NSW thinks vodafone is A Absolute Rip off! Everyone should skype use have incoming calls only on Mobiles and top up once a year. Vodafone is STRAIGHT UP SHIT at 7 Jan 2011 09:58:51 PM
For my birthday I thought i'd upgrade my phone and go on contract after being on prepay with vodaphone NZ and vodafone australia for over 10 combined years. Anywho this is how it it panned out.
1st step: I apply for the contract online and was approved and had my phone delivered to me etc, however because the phone was very expensive I called Vodafone and requested to have incurance added.
2nd step: As advised by a vodaphone rep who "Fucken Lara" the machine eventually transferred me to and took over an hour to I was then advised that insurance cannot be approved over the phone and I must take the phone in to a store so they can view and confirm that insurance was applied before the package was opened.
3rd Step: A lady fills out the insurance form we both sign and she says it will be sent away and I will be charged $10p/month. I was not given a copy of the insurance forms.
All sounds easy right???? WWWWWRRRRROONNNNNNNGGGGGG!!!!!!!!!!!
My phone breaks so I take it in and was advised will not be warranty. Fine I advised is under insurance only to be told the is no way I can have insurance if i signed up over the phone..... like WTF "What The Fuck" Yep I was told insurance cannot be applied when contracts have been organised via direct deals over the net. Ok now this is crazy but its true so i decided FUCK that im gonna get something in writing.
I then go online and chat some spastic who also said the same thing so i said to her "I was told to take the phone in still sealed and have the insurance forms filled out, signed and sent away" so she replies back saying i am right so then I email her back and say "Please read your email below confirming that insurance cannot be added" so the dumb bitch emails me back and says "I am just going off what you said previously" I mean come on who works for vodaphone the spastic or me.
In the end I couldnt be fucked dealing with vodafone...... I pay my bill late every month and I wait for a collections call unfortunately for the person on the other end they cop a ear bashing!!!! And now that they have disconnected my phone I have called them to update my details and they are now calling me on another mobile number to collect funds.
Yes I am still paying it as I do not want bad credit but guranteed I will leave $100 or less at the end of my contract and call them back to request a credit.
Vodafone is shit!!!! I recommend you get rid of it, start using your work phone if you can or get a landline. If that does not suit you then go anywhere but vodafone..... Hate them with a passion.
1st step: I apply for the contract online and was approved and had my phone delivered to me etc, however because the phone was very expensive I called Vodafone and requested to have incurance added.
2nd step: As advised by a vodaphone rep who "Fucken Lara" the machine eventually transferred me to and took over an hour to I was then advised that insurance cannot be approved over the phone and I must take the phone in to a store so they can view and confirm that insurance was applied before the package was opened.
3rd Step: A lady fills out the insurance form we both sign and she says it will be sent away and I will be charged $10p/month. I was not given a copy of the insurance forms.
All sounds easy right???? WWWWWRRRRROONNNNNNNGGGGGG!!!!!!!!!!!
My phone breaks so I take it in and was advised will not be warranty. Fine I advised is under insurance only to be told the is no way I can have insurance if i signed up over the phone..... like WTF "What The Fuck" Yep I was told insurance cannot be applied when contracts have been organised via direct deals over the net. Ok now this is crazy but its true so i decided FUCK that im gonna get something in writing.
I then go online and chat some spastic who also said the same thing so i said to her "I was told to take the phone in still sealed and have the insurance forms filled out, signed and sent away" so she replies back saying i am right so then I email her back and say "Please read your email below confirming that insurance cannot be added" so the dumb bitch emails me back and says "I am just going off what you said previously" I mean come on who works for vodaphone the spastic or me.
In the end I couldnt be fucked dealing with vodafone...... I pay my bill late every month and I wait for a collections call unfortunately for the person on the other end they cop a ear bashing!!!! And now that they have disconnected my phone I have called them to update my details and they are now calling me on another mobile number to collect funds.
Yes I am still paying it as I do not want bad credit but guranteed I will leave $100 or less at the end of my contract and call them back to request a credit.
Vodafone is shit!!!! I recommend you get rid of it, start using your work phone if you can or get a landline. If that does not suit you then go anywhere but vodafone..... Hate them with a passion.
I would assume you kept logs when ever possible to help your case.